Privacy Policy — TapeCoach

Information we collect

Account details such as email, account route, age-band declaration, parent-managed status, parent/guardian attestation and policy acceptance timestamps/versions.
Optional marketing consent, which is separate from service messages.
Audition details such as title, selected performer level, supplied brief/context, role/material notes, video/audio upload metadata and report status.
Uploaded video/audio, generated report content, scores where enabled, QA/admin diagnostics and support communications.
Credit, funding-source, partner-code, partner-membership, payment and refund data where those features are active.
Basic analytics and attribution data needed to understand signup, upload, report completion, return use and B2B interest, subject to cookie consent where required.

To create and display private self-tape reports.
To process video/audio, brief/context and selected-level inputs.
To manage credits, partner-funded access, failed-report restoration and support.
To keep accounts secure, enforce account-route and parent/guardian requirements, and send service emails.
To produce internal/admin QA artefacts and diagnostics that prove what happened without replacing the performer-facing report.
To show permitted partner progress data under the visibility rules accepted by the user or account manager.

Uploaded video/audio is processed to produce the report and is deleted from active media storage after report completion where the product no longer needs the raw media.
If automatic media cleanup fails, TapeCoach may retry cleanup and keep safe operational metadata so the report and admin status remain understandable.
Report text, report model data, score/recommendation data, credit history, consent records and safe QA/admin diagnostics may be retained while the account, audit, support or legal need remains.
Previous take versions and QA proof may remain inspectable to admins subject to retention, privacy and deletion policy.
Deleting an audition or take removes the visible record and triggers best-effort external media cleanup.

Sponsors see aggregate reporting only. They cannot see performer names, individual scores, full reports, videos or briefs.
Schools and coaches can see named progress data only after partner-code activation and visibility acceptance.
Named progress data may include name, credits used, latest score, score trend, readiness band, fix-first category and report dates.
Uploaded video and supplied brief are not visible to partners by default.
Full reports remain private unless explicitly shared or clearly enabled by accepted cohort settings.

Service messages such as email verification, credit availability, report started, report ready, failed report and credit restored may be sent without marketing consent.
Marketing or launch emails require separate consent and can be withdrawn.
Under-18 marketing defaults off. Under-13 account messages should go to the parent/guardian account route.

For privacy questions, contact support@tapecoach.co.uk.