Credit basics
- One TapeCoach credit equals one self-tape report unless a product page clearly says otherwise.
- Credits may be free, partner-funded, platform-funded, sponsor-funded, user-paid or admin-granted.
- Free monthly credits do not roll over unless a later offer clearly says otherwise.
- Paid credits roll over unless a later product page or refund event clearly changes that balance.
Failed reports
- A credit should be consumed only when a report is persisted and viewable.
- If TapeCoach fails to generate a report after reserving or consuming a credit, the credit should be restored automatically.
- Cancelling before analysis starts should release the reserved credit.
- Replacement takes consume a new funded credit when they generate a fresh report.
Paid credit refunds
- Payment success grants credits; payment failure grants no credits.
- Checkout and webhook processing should be idempotent so refreshing a success page cannot duplicate credits.
- Refunds, chargebacks or disputes may reverse, freeze or flag the relevant paid credits and revenue ledger records.
Partner-funded credits
- Partner-funded credits are governed by the partner allowance, period, per-user caps and accepted visibility notice.
- Unused partner-funded credits may expire or return to the partner pool according to that partner setup.
- Sponsors fund aggregate-only campaigns and do not receive individual performer reports or data.
Contact
For refund or credit support, contact support@tapecoach.co.uk.